Visitor Services Workshop

Would you like to improve the experience visitors have when they visit your collection?

This workshop focuses on visitor services, front of house and guiding. Participants will gain an understanding of the importance of that first interaction with their visitors and how to make the visitor experience an informed and memorable one. You will have the opportunity to explore some areas of the Queen Victoria Museum and Art Gallery – Inveresk site with the presenter’s guidance.

DATE AND TIME
Thu. 27 September 2018

10:00 am – 3:00 pm AEST

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LOCATION

Queen Victoria Museum

2 Invermay Road

Invermay, TAS 7248

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COST

The workshop is free for Museums Galleries Australia (Tasmania) members, and $22.00 (inc. GST) for others.

REGISTRATION

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Registration close Friday, 21 September 2018.

PRESENTER

Presented by Paul Cooper, Guiding Coordinator, TasTAFE, Drysdale

Paul Cooper has 25 years' tourism industry experience. He started his career at the Port Arthur Historic Site as a guide and then moved into a managerial role training guides himself. For the last 13 years he has delivered a Cert III Guiding Program at TasTAFE, Drysdale. For three years during this time he worked part-time at QVMAG as a gallery guide. Paul has delivered training to organisation around the state including Gordon River Cruises, Woolmer’s Estate, Visitor Information Centres, Freycinet Quad Bikes and Bicheno Penguin tours.

PROGRAM

• 10:00 am - Introduction
• 10:15 am - Who are our visitors
• 11:00 am - Meeting visitors’ needs
• 12:15 pm - Lunch (BYO or purchase at the Railway Café)
• 1:00 pm - Connecting with visitors
• 2:00 pm - Thematic approach to guiding
• 2:45 pm - Wrap up
• 3:00 pm - Finish

Presented by Arts Tasmania, Museums Galleries Australia (Tasmania), Queen Victoria Museum and Art Gallery and TasTAFE